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Frequently Asked Questions

  • Q. How long can I get the feedback after we sent the inquiry? 

    We will reply to you within 12 hours of the working day.
  • Q. Are you a direct manufacturer or trading company?

    We have two our own casting foundries and one cnc machining factory, we also have our own international sales department. we produce and sell all by ourselves.
  • Q. What products can you provide?

    We mainly produce a series of products for stainless steel insulation.
  • Q. Can you make customized products?

    Yes, our main focus is on customizing products. We develop and produce products based on the drawings or samples provided by customers.
  • Q. What is the production capacity of your company?

    We have 3 complete production lines that can produce over 5 million cups per year.
  • Q. How does your company ensure product quality?

    We will conduct corresponding inspections after each process, and for the final completed products, we will conduct full inspection according to customer requirements and international standards.
  • Q. What is the payment method?

    When quoting, we will confirm with you the transaction method, FOB, CIF, CNF or other methods. When producing in bulk, we usually pay a 30% advance payment first, and then pay the remaining balance upon presentation of the bill of lading. Most of our payment methods are T/T, and of course, L/C is also acceptable.
  • Q. How are the goods delivered to the customer?

    Usually, we ship by sea. Of course, if the customer's goods are urgent, we can also air transport them. Ningbo Airport and Shanghai International Airport are both close to us.
  • Q. Where are your goods mainly exported?

    Our products are mainly exported to dozens of countries such as Russia, the United States, Germany, Spain, Italy, the United Kingdom, Australia, Canada, Nigeria, etc.

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